How are my Handyman Contractor Complaints handled?
How are my Handyman Contractor Complaints handled? Each fully completed, signed and submitted complaint is reviewed to determine if it falls within the Registrar of Contractors’ jurisdiction. If it does, we will notify you of what action may be taken and, if necessary, schedule an inspection of the related project. This inspection usually takes place within two to four weeks of receipt of your complaint, depending upon our current workload. A copy of your complaint and notice of your scheduled job site inspection will be sent to the contractor with an admonition to resolve the complaint without further involvement of the Registrar.
If, after this notification to the contractor, the problem is not resolved, our construction inspector will proceed with the inspection. To determine if there are violations of the law, the construction inspector will speak to you and the contractor. The inspector will also inspect any work complained of and review documents relating to your project. The inspector will determine what action, if any, needs to be taken by the contractor and advise the parties of his findings. If he concludes that the contractor needs to perform corrective work, he will issue a Corrective Work Order. If the contractor properly performs the corrective work required, the case will be closed. If you are not satisfied with the corrective work the contractor has performed or if the contractor believes correction is not necessary, either party may request that a formal citation be issued and that the matter proceed to an administrative hearing. At the hearing, both parties may, but are not required to be represented by an attorney. However, the rules of evidence and courtroom procedures do apply so having an attorney may be in your best interest.